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Terms of service


1. acknowledgement
By placing your order you accept all points of these general terms and conditions, which are exclusively valid. Any deviating terms of contract will not be accepted by Solidmade GmbH. By placing an order the buyer acknowledges all points of these terms and conditions.

2. conclusion of contract
All offers are subject to change. If the customer places a verbal, written or electronic order for products, he makes a binding offer for the conclusion of a purchase contract. A legally binding purchase contract is concluded with the written or electronic dispatch of the order confirmation by Solidmade GmbH or delivery. Should a product no longer be available or deliverable, Solidmade GmbH may withdraw from the contract in whole or in part without compensation. Payments already made will be refunded. Solidmade GmbH is not obligated to accept orders if the customer has outstanding payments from previous purchases or if his account is burdened with debt enforcement measures. If payment arrears of the customer are only determined after the conclusion of the purchase contract, Solidmade GmbH shall have the right to withdraw from the contract at any time and without any compensation and to invoice already provided deliveries and services.

3. prices and payment
The prices are in EUR including VAT. Transport, assembly and packaging costs are not included in the price, unless other conditions are listed. Solidmade GmbH reserves the right to adjust prices and/or price errors at any time. The payment of the order is done online by bank transfer or credit card via PayPal. In the retail store we accept MAESTRO, credit cards VISA, MASTERCARD and AMERICAN EXPRESS as well as cash payments at the cash desk as means of payment.

4. dimensions and illustrations etc.
All dimensions, weights, specifications and illustrations of our products are non-binding. The description, technical specifications and prices of the products may be changed at any time. Model changes, typographical or graphic errors, errors in product descriptions, prices and technical specifications are reserved.

5 Shipping and delivery
The delivery period begins after the deposit has been posted. Several items of the same order are usually shipped together. In the case of articles with different delivery times, then the longest applies. Depending on the article, shipping is done by parcel post or furniture shipping company. Parcels are usually delivered to the first door, large and bulky furniture to the curb. By car / truck not, or difficult to reach buildings and places (mountain areas) must be individually agreed and calculated and are excluded from these provisions. The possibility of self-collection in the store or warehouse is possible with prior agreement. The buyer has to inform the transport company and Solidmade GmbH in writing about possible damages caused by transport within 3 days after delivery. In case of damage, the goods must be kept until the case is settled, including the packaging, and must not be used. In case of delivery the defects must be noted on the delivery bill. After 3 days the goods are considered to be delivered in perfect condition. The shipping information listed on are part of these terms and conditions and apply in full.

6. delivery times
Delivery times are given as accurately as possible, but are always non-binding. Delivery dates may change under certain circumstances. As a rule, the customer will be informed immediately of any changes to the delivery time. In no case do delays in delivery justify claims for damages or a right to withdraw from the contract.

7. reservation of proprietary rights
The delivered goods remain property of Solidmade GmbH until full payment. The legal recourse is excluded.

8. material warranty and liability
We provide warranty for a period of 24 months from delivery of the goods for material and construction. For accessories and furniture, the warranty conditions of the product manufacturers apply. Any other warranty is expressly excluded. Deviations in structure and color are unavoidable with certain materials (wood, marble, leather, textiles, etc.) compared to the specifications and therefore do not entitle in principle to complaints or warranty claims. For the light fastness of the colors of wood, leather, plastic and certain textile fabrics can normally not be guaranteed. The warranty is excluded for damages that are due to normal wear and tear or improper use and other fault of the buyer. Furthermore, the warranty is excluded if the customer or third parties have made repairs or modifications to the goods. Solidmade GmbH shall not be liable for any damage to the building structure (e.g. floor, walls) or to the furniture of the purchaser caused by the use of the goods. The buyer has to make sure before use that no damage can be caused by the product. If justified defects in the sense of these provisions are claimed in writing by the buyer, Solidmade GmbH shall have the choice to repair the defects or to replace the defective goods or parts thereof with new ones. The duration of the warranty shall not be renewed or extended by any repair or replacement. Further claims of the buyer, including lost profits, consequential damages or other financial losses are expressly excluded to the extent permitted by law. Furniture and lamps made antique or in antique appearance, the characteristic appearance is enhanced by traces of use. This does not constitute a defect. We recommend all interested parties to contact us by e-mail, telephone or in person for information on the exact condition of the object intended for purchase.

9. changes
WHITEOAK Ltd. (Solidmade) is entitled to change its general terms and conditions at any time by notifying the buyer or publishing them on the website.

10. place of jurisdiction
These General Terms and Conditions shall be governed by Austrian law. The place of jurisdiction is the registered office of the provider in Vienna.